What is Personal Information?
When used in this Privacy Policy, the term “Personal Information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information.
What type of Personal Information does Apexx Properties collect and hold about me?
Apexx Properties may collect any of the following information about you if you are a current or prospective vendor, purchaser or landlord of real estate or if you visit our website or make an enquiry with us via another method:
- Contact details (including name, address, telephone number and email address)
- Driver’s license number
- Current property ownership and title details
- Desired property ownership details
- Details of properties sold or acquired by you
If you are a current or prospective tenant for a rental property, Apexx Properties may collect the following additional information from you:
- Contact details (including name, address, telephone number and email address)
- Driver’s license number
- Employment details such as your employment status, employer, salary, length of employment
- Other sources of income
- Personal and financial referees whom we may contact about your application
Sometimes Apexx Properties may also need to ask you for other forms of Personal Information to enable us to provide services to you.
How does Apexx Properties collect Personal Information about me?
Apexx Properties collects your Personal Information directly from you unless it is unreasonable or impracticable to do so. When collecting Personal Information from you, we may collect in various ways, including through when you write to or email us, when you access and use our website, and during conversations between you and our representatives.
Apexx Properties may also collect information about you from the following third party sources:
- Various databases in the public domain such as Telstra White Pages, Australia Post DPID database, Titles Office or other property databases
- Credit reporting bodies, law enforcement agencies and other government entities
- Referrals and recommendations from existing clients of Apexx Properties
As part of its due diligence process prior to entering into lease or rental agreements with you, Apexx Properties may disclose your information to authorised credit-checking agencies.
What happens if we can’t collect your Personal Information?
If you do not provide us with the Personal Information described above, some or all of the following may happen:
- We may not be able to provide our services to you, either to the same standard or at all
- We may not be able to provide you with information about services that you may want, including information about new properties that are available for lease or purchase
- We may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful
Why does Apexx Properties collect, hold, use and disclose your Personal Information?
Apexx Properties collects this information for a range of purposes including:
- To provide you with the services and/or products you may require
- To comply with local, state and federal legislation or regulations, including with respect to real estate property sales, rental and administration
- To enable Apexx Properties and its third party partner businesses to assist you with related or ancillary services, as required
- For our internal administrative, marketing, planning, product development and research requirements
- To share your Personal Information within the Apexx Properties group (including between Apexx Properties Pty Ltd’s related entities and Apexx Properties franchisees), contractors or service providers
- To update Apexx Properties’ records and keep your contact details up to date
- To deal with your queries or customer service issues promptly
- To keep you up-to-date with services we think would be of particular interest to you
- To conduct relevant business processing functions
- To process and respond to any complaint made by you
Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
How does Apexx Properties use the Personal Information held about me?
Your Personal Information will only be used or disclosed by Apexx Properties for:
- Compliance with obligations under real-estate regulations and laws in Australia
- Efficiently delivering and improving our products and services
- Any other purpose reasonably expected and related to the primary purpose of collection
- Providing you access to protected areas of our website and improving its operation
- Conducting business processing functions including sharing Personal Information within Apexx Properties and with its contractors or service providers
- Administrative, planning, product or service development, quality control and research purposes
- Compliance with any other relevant laws or regulations
If Apexx Properties wishes to use your Personal Information in any other way, it will only do so with your consent, or if permitted or required by law.
What about direct marketing?
We may send you direct marketing communications about services that we believe may interest you, including:
- Products or services provided by Apexx Properties and third-party business partners
- News and promotional material about Apexx Properties
These may be sent via mail, SMS, fax or email in accordance with marketing laws (e.g. the Spam Act 2003). You can opt out of receiving further communications by using the opt-out mechanisms or by contacting us directly.
The Apexx Properties website
Our privacy policy also applies to our website at www.apexxproperties.com.au
We use cookies to:
- Recognize your browser
- Track services viewed
- Measure traffic and user patterns
- Improve your online experience
Cookies do not collect Personal Information. You can choose to disable them via your browser.
We log IP addresses to analyze trends and administer the site.
Please note that online information transmission is not 100% secure. Any information you send us online is done so at your own risk.
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
Can I be anonymous when I deal with Apexx Properties?
Yes, in some cases, such as browsing our website or viewing real estate ads. However, transactions involving property sales, rentals, or legal compliance will require Personal Information due to regulatory obligations.
What happens if I want to access or correct the Personal Information held about me?
You can request access to or correction of your Personal Information by contacting us (see below). We will respond within 14 days and provide access within 30 days, unless exceptions apply. A reasonable fee may be charged for access, but not for making the request or corrections.
If we refuse your request, we’ll explain why in writing.
Who does Apexx Properties disclose my Personal Information to?
We may disclose it:
- Within Apexx Properties (including franchisees and subsidiaries)
- To contractors or service providers for business operations
- To the National Tenancy Database (if applicable)
- To third parties with whom we have commercial relationships
- To government agencies where legally required
- To overseas data hosting and IT providers, with reasonable safeguards in place
We do not sell your Personal Information. Some information may be used for internal marketing and research.
How does Apexx Properties keep my Personal Information secure?
We take reasonable steps to ensure your information is:
- Stored securely
- Accessed only by authorised personnel
- Destroyed or de-identified when no longer needed
However, please note that no data transmission over the Internet is completely secure.
Who do I contact for further information?
Contact our Privacy Officer:
Apexx Properties Head Office
15 Berenice Street
Taylor, ACT 2913
Phone: 0450179725 (Mon–Fri, 9:00am–5:00pm AEST)
Email: admin@apexxproperties.com.auWhat if I have a complaint or concern?
Email admin@apexxproperties.com.au , call 0450179725 or write to our Privacy Officer. We aim to resolve complaints within 90 days.
If unresolved, contact:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042
Phone: 1300 363 992
Email: enquiries@oaic.gov.auHow does this policy change over time?
This Privacy Policy may change periodically. The latest version will always be available on our website.
Last updated: 28June 2025
Although Apexx Properties intends to observe this policy at all times, it is not legally binding unless required by law.